This is a small team of tenants that meets monthly to scrutinise the housing services we deliver to tenants.
The panel:
- gives an independent view of housing performance
- works independently of all other existing tenant groups
- highlights what the housing team does well and what it needs to improve
- reports back to tenants and service managers on recommendations to improve services and implement change
- networks with other tenant scrutiny panels and housing organisations
- contributes to and supports the annual report to tenants
Successful reviews in recent years have led to service improvements including a repair satisfaction survey, reintroduction of the tenant handbook, pre-tenancy inspections and improved communications through the Open Door tenant newsletter and social media.
To find out the skills required to join the panel, see the panel member person specification here.
To apply to join the scrutiny panel, contact us.
Applicants for the panel will have their skills assessed against a set criteria and then be invited to discuss the process.