Monitoring of social media
The accounts are monitored during office hours Monday to Friday. Due to the volume of requests we may be unable to give you a personal response. However, if a number of people are raising similar questions we may issue one response which aims to help everyone. We may also point you in the direction of the people at the council, or at district or borough councils, who are best placed to respond to your query.
Report a problem with council services
The best way to report a problem with a council service is to use our website.
Report a problem online
Social media moderation
We welcome debate and opinion about the services we offer (even if they criticise us). However, we reserve the right to delete posts that feature any of the following:
- offensive material such as swearing, sexism, racism or homophobia
- posts that libel or defame someone
- messages that name or identify specific council employees
- posts that contain incorrect information that could mislead others
- posts containing personal information that it would be unwise to share in public
- posts or comments which seek to publicise campaigns by individuals, groups or organisations
- spam, advertising, phishing or scam messages
- copyrighted material from other sites without permission
- messages of a political nature
- anything else we consider upsetting, misleading or sensitive
If someone repeatedly posts such material on any of our social media outlets we may block them from posting anything further to protect other users. We also reserve the right to report those posting inappropriate material to the relevant authorities.
If you wish to complain about material on our social media feeds which features any of the above, please contact us .
