Type of repair | Responsibility | How long will it take? | Comments |
---|---|---|---|
Boilers - solid fuel | |||
Drain down back boiler to make safe | Us | 24 hours | Elderly, disabled, medical or young children only |
Repair back boiler | Us | 5 days | Providing type of boiler is available (parts are often needed for boilers, if so, we will keep you informed) |
Central heating | |||
1 October to 30 April | Us | 24 hours | Elderly, disabled, medical or young children only |
1 May to 30 September | Us | 5 days | |
Partial failure Airlock in radiator |
Tenant | 5 days | Tenants responsibility |
Chimneys | |||
Make safe dangerous chimney | Us | 24 hours | Unless on imminent contract |
Repair to chimney pot cowl or chimney stack | Us | 25 days | |
Blocked flue | Us | 24 hours | |
Chimney sweeping | Us Tenant |
Yearly 6 monthly |
|
Repairs to flashings | Us | 25 days | |
Re-bed and repoint joints to roof tiles | Us | 25 days | |
Stairs and lifts | |||
Stairs and lifts not working | Us | 24 hours | Disabled and young children |
Repair banister rail | Us | 5 days | |
Repairs to stair case | Us | 25 days | Treads loose - 24 hours |
Walls | |||
External walls make safe | Us | 24 hours | |
External brickwork including pointing | Us | 25 days | |
External rendering | Us | 25 days | |
Internal plastering | Us | 25 days | |
Windows | |||
Broken glass | Us / tenant | 5 days | Glass replaced where police involved and incident number given. Alternatively we will board up and secure the property Providing window can be secured - if not then 24 hours |
Broken glass in communal areas (where not an emergency) | Us | 5 days | |
Secure window frame | Us | 24 hours | |
Reputty window | Us | 25 days | |
Repair where window cannot be opened or closed | Us | 5 days | |
Window cannot be opened or closed on ground floor | Us | 24 hours | |
Ease, oil and adjust | Us | 25 days | |
Repair or replace window catches | Us | 25 days | |
Fix new window frame sills | Us | 25 days | |
Rain penetration | Us | 25 days | |
Worktops | |||
Worktops provided by us | Us | 25 days | Where due to fair wear and tear |
Clothes lines / posts | |||
Line | Tenant | ||
Posts | Us | 25 days | Council will remove from site if requested |
Communal clothes line and rotary driers | Us | 25 days | |
Coal bunkers | |||
Coal bunkers supplied by us | Us | 25 days | We supply bunkers when there is no outhouse |
Condensation | |||
Mould growth less than 25 per cent | Tenant | 25 days | We will advise on condensation prevention |
Mould growth more than 25 per cent | Us | 25 days | Mould eradication kit supplied |
Cookers | Tenant | Except at hostels | |
Decoration | |||
External / internal decorations after disruptive repairs | Us / tenant | 25 days | Tenant given re-decoration allowance |
Internal decoration | Tenant | ||
Internal decoration after contract work | Tenant | ||
Doors | |||
Make safe or secure external door | Us | 24 hours | |
Gain access - keys lost etc. | Us / tenant | 24 hours | Lost keys are tenants' responsibility. Rechargeable. |
Glazing to external doors | Us | 5 days | Glass replaced where the police are involved and incident number given - rechargeable |
Repair or replace unusable locks to external doors | Us | 24 hours | |
Useable but sticking lock | Us | 25 days | Alternatively, we will board up and secure the property within 24 hours |
Repairs to internal doors, locks and handles | Us | 25 days | Excludes tenant damage |
Kitchen cupboards | Us | 25 days | |
Repairs to internal cupboard doors and catches | Us | 25 days | |
Letter plates / numbers | Us | 25 days | |
Door knockers and door bells | Tenant / us | 25 days | Door bells for sheltered accommodation - responsibility of us |
Letter UPVC doors | Us | 25 days | |
Drains | |||
Blocked drains | Us | 24 hours | Council owned drains only |
Electricity | |||
No electricity at all | Us | 24 hours | |
No lights at all | Us | 24 hours | |
Lights and / or power to only part of property | Us | 24 hours | |
Check electrics after water penetration | Us | 24 hours | |
Dangerous or exposed wires | Us | 24 hours | |
Repair or renew fuse box | Us | 24 hours | |
All other internal electric work | Us | 25 days | |
Fuse plugs on appliances | Tenant | No exceptions | |
Communal hallway lighting and landing lights | Us | 5 days | Complete lighting failure - 24 hours |
All bulbs / tubes | Tenant | Except communal areas | |
Smoke detectors | Us | 24 hours | If due to battery failure we may recharge the tenant for the cost of the visit. |
Smoke detector batteries | Tenant | Only in exceptional circumstances | |
Carbon monoxide detectors | Us | 24 hours | |
Fences / Gates | |||
Repairs to fences and gates | Us | 25 days | Only to council installed fences |
Gate catches and locks | Us | 25 days | |
Fireplaces | |||
Fire grates and other parts | Us | 25 days | Depends on type or part required |
Tiled surround | Us | 25 days | |
Tiles to surround | Us | 25 days | |
Smoke problems | Us | 25 days | |
Glass to solid fuel heater | Us | 5 days | Depends if the only source of heating is smoking and how long since chimney swept. |
Floors | |||
Floorboards | Us | 25 days (if dangerous, 24 hours) | Except where damaged by tenant or by tenants' contractor |
Floor tiles | |||
Quarry tiles | Us | 25 days | |
Rescreed floor / concrete floor | Us | 25 days | Subject to severity and possible structural survey |
Repair / replace skirting boards | Us | 25 days | |
Garages | |||
Garage door locks | Us | 5 days | |
Keys to garage | Tenant | Lost keys - tenants responsibility | |
Defective roofs | Us | 25 days | |
Light in garage | Us | 25 days | Not bulbs |
Repairs to garage doors | Us | 25 days | 24 hours if unable to get car out |
Gas | |||
Gas escapes | Us / tenant | 24 hours | Report immediately to Transco |
Total failure to gas heating fitted and / or approved by us | Us | 24 hours | |
Meters | Transco | ||
Gas cookers, connection pipes and other tenant appliances | Tenant | No exceptions | |
Gutters | |||
Clear blocked gutter | Us | 25 days | |
Replace broken gutter | Us | 25 days | |
Remake leaking gutter joints | Us | 25 days | |
Replace fascia board under gutter | Us | 25 days | Unless on imminent contract |
Immersion heater | |||
Only form of water heating | Us | 24 hours | |
Repair / replace | |||
If alternative water heating available - repair / replace | Us | 5 days | Unless tenant is elderly or has medical grounds |
Outhouse / sheds | |||
Lights in outhouse | Us | 25 days | Only brick / concrete structures |
Other repairs to outhouse | Us | 25 days | Unless tenant is elderly or has medical grounds |
Locks | Us | 25 days | As above |
Lost keys | Tenant | Lost keys tenants responsibility - rechargeable if work undertaken by Us | |
Glazing | Us / tenant | 25 days | Possible recharge |
Paths / external steps | |||
Repairs to paths | Us | 25 days | If representing a trip hazard - 5 days |
Driveway and steps | Us | 25 days | |
Replacement of paths | Us | Future contract | |
Washing line path | Us | Future contract | |
Pipes / tanks / cylinders | |||
Burst pipes - internal | Us | 24 hours | |
Burst pipes - external | Us | 24 hours | |
Leaking soil pipe | Us | 5 days | 24 hours if soil pipe is internal |
Water hammer | Us | 25 days | |
Refix rainwater pipes | Us | 25 days | |
Replace section of vent pipe | Us | 25 days | Provided that it is not leaking |
Air lock | Us | 5 days | No water from air lock - 24 hours |
Burst tank | Us | 24 hours | Given immediate attention |
No water at all | Us | 24 hours | As above |
Continuous overflow | Us | 5 days | |
Minor leaks - internal | Us | 5 days | |
Faulty stop cock/valve | Us | 5 days | |
Insulation to cylinder | Us | 25 days | |
Insulation to pipes | Us | 25 days | |
Manhole cover | Us | 25 days | Unless dangerous - then 24 hours |
Plumbing fittings | |||
Blocked WC pan | Us | 24 hours | In cases of abuse this repair may be rechargeable |
Refix / replace WC pan | Us | 25 days | Unless unusable then 24 hours |
Blocked sink/bath/wash hand basin | Us | 5 days | |
Replace sink/bath/wash hand basin | Us | 25 days | Unless on imminent planned works |
Refix wash hand basin brackets | Us | 5 days | Breakages tenants responsibility – unless severe leak |
Refix bathroom tiles SDC fitted tiles only | Us | 25 days | Only first 1/2 courses of splash backs responsibility of Us |
Refix bath panel and framework | Us | 25 days | |
Plugs, chains and cleaning | Tenant | ||
Taps will not turn off e.g. running full bore | Us | 24 hours | |
Replacement tap | Us | 25 days | Unless unusable, then 5 days |
Other repairs to taps e.g. reseating and rewashering | Us | 25 days | Unless unusable, then 5 days |
Roofs | |||
Slipped tiles - dangerous | Us | 24 hours | |
Make safe after storm damage | Us | 24 hours / 5 days dependent on risk | As far as possible |
Major roof repairs | Us | Future contract | |
Rain penetration | Us | 5 days | Dependent on severity |
Refix or replace loose or cracked tiles or slates | Us | 25 days | Dependent on severity and health and safety issues |
Defects to roof outhouses or garages | Us | 25 days | Make safe as soon as possible |