Repairs and maintenance for Selby tenants

Policy

Our responsive repairs policy contains information about our principles, repair obligations and timescales for carrying out repairs. It also explains what we are and are not responsible for. You can read the responsive repairs policy here.

Our aims

We aim to provide a repairs service that:

• meets the highest standards expected by our tenants
• ensures the health and safety of our tenants and the general public
• safeguards the future of the property
• is cost-effective
• protects the environment

To achieve this we will:

• carry out repairs quickly and in one visit if possible
• respond quickly to health and safety issues
• arrange appointments to carry out work at a time to suit the customer
• set a high standard of workmanship for our colleagues and contractors
• listen to any problems that you have about repairs and try to put them right

Types of repairs

There are different types of repairs and we have different time scales for dealing with them.

Emergency

Emergency repairs are required to prevent a serious risk to health and safety and are carried out within 24 hours.

Urgent

Urgent repairs are repairs that need attention but are not a risk to health and safety. These will be carried out within five days.

Non-urgent

Non-urgent repairs are repairs that only cause minor inconvenience and have little effect on the property. These will be carried out within 25 days. 

Your responsibilities as a tenant 

There are a number of repairs that are your responsibility as tenant to arrange and pay for. These include:

• broken windows on property or outhouse where you are at fault
• internal decoration - where permitted by us in accordance with your tenancy type
• gaining access to a property after losing keys
• door knockers and / or bells
• fuse plugs on appliances
• all light bulbs and tubes
• connecting appliances to mains power

You can see our targets for completion here for a full list of repairs, responsible parties and timescales. 

Reporting repairs

The easiest way to report a non-urgent repair is using by filling in a repairs form. Contact us for a form.

You can also report a repair to your local neighbourhood officer or contact us. 

Please try to give us as much detail as possible. We may ask you several questions to make sure we can record the correct repair and allocate it to the correct tradesperson.

Our colleagues and contractors who visit you in your home carry identity cards. Ask to see their card before you let them into your home.

Annual gas safety inspection

We carry out annual gas inspections every year to make sure that appliances in your home are safe for you to use. It is important you allow us into your home to carry out these essential inspections.

Prior to letting anyone into your property, always ask to see their identity badge.