Online and phone payments Thursday 24 April
Online and phone payments are unavailable between 9am and 5pm on Thursday 24 April. You can make a payment as normal outside of these times.
Find out how to access our home adaptations and handyperson services to help you live independently at home.
There are two services available to help you make changes to your home so that you can continue to live there safely.
Our handyperson service helps people to keep living independently in their own homes as they grow older or their circumstances change. By making adaptations around the home we can help make your surroundings safer and more comfortable. We can also offer information about other services that could help.
Changes to your home could include fitting:
If you are finding it difficult to get around your home safely, and own your own home, or rent from a private landlord, you may qualify for funding for part or all of the adaptations needed to alter the property.
The amount of funding you receive will depend on an assessment - this will be carried out by a social care professional. For further details about whether you are eligible for financial support visit our paying for care page.
If you are disabled, adaptations made to your home could help you get into and move around your home more easily.
The service offered varies, but normally covers:
Where major adaptations are required, an occupational therapist will carry out an assessment to see what kind of help you need. This assessment will also see if you are able to get a disabled facilities grant. This grant will help pay for the adaptations.
We are experiencing high levels of demand, which means we may not be able to arrange an assessment as quickly as we would like. If you have contacted us and are waiting for a response, please be assured that we have received your information and will be in touch with you as soon as possible.
Disabled facilities grants can help fund the following types of work:
The disabled facilities grant is means tested. This means we will look at things like your income and your savings to work out whether you will receive a grant, or if you need to contribute towards the cost of the work. Find out more about disabled facilities grants on the GOV.UK website.