Website and telephone payments Sunday 19 May
Our website and telephone payment systems are unavailable between 9am and 2pm on Sunday 19 May. You will not be able to pay for any council services on our website or over the phone during this time.
This privacy notice is designed to help you understand how and why we process your personal data in relation to Microsoft bookings. This notice should be read in conjunction with our corporate privacy notice.
North Yorkshire Council (NYC) is a ‘data controller’ as defined by Article 4(7) of the UK General Data Protection Regulation (UK GDPR). Teams across NYC may use the Microsoft bookings solution to allow customers to book appointments for different services, allowing for the automation of resource assignments and email reminders to the customers booked on.
We have appointed Veritau Ltd to be our data protection officer. Their contact details are:
Information Governance Office
Veritau
West Offices
Station Rise
York
North Yorkshire
YO1 6GA
Email: infogov@northyorks.gov.uk
Tel: 01904 552848
We will process the following personal information:
We may also be required to process the below personal information:
The information used will be the information you enter into the MS bookings form. Some forms may only require your full name and email address, whereas some may also request a contact number and address depending on the service you’re booking.
We require your name, email address and telephone number so that we can confirm your booking and share relevant information with you in relation to your booking as well as responding to queries/issues with bookings.
We may require an address to ensure we’re able to book you in at a location most local to you.
Sometimes we work in conjunction with companies, event providers and other organisations, such as professional organisations in order to provide bookable services, and it may be necessary to share your data with these.
You will be informed about the specific organisations we will share with for each service you book using one of our Microsoft Bookings solutions.
Data held |
Retention Period |
---|---|
Data relating to temporary services |
All booking information is deleted 1 month after the temporary service ends or until you withdraw consent. (Whichever is first). |
Data relating to continually ran services |
Data is destroyed 1 month following your attendance to your booking or until you withdraw consent. (Whichever is first). |
We rely on the following lawful basis to process your personal data:
The legislations, policies and guidance that relate to this service includes, but is not limited to:
For more information about how we use your data, including your privacy rights and the complaints process, please see our corporate privacy notice.