Website and telephone payments Sunday 19 May
Our website and telephone payment systems are unavailable between 9am and 2pm on Sunday 19 May. You will not be able to pay for any council services on our website or over the phone during this time.
This privacy notice is designed to help you understand how and why North Yorkshire Council processes your personal data in relation to lifeline services. This notice should be read in conjunction with our corporate privacy notice.
North Yorkshire Council is a ‘data controller’ as defined by Article 4(7) of the UK General Data Protection Regulation (UK GDPR).
The lifeline service is a product provided and administered by the council which provides 24-hour local emergency support service. The call alarm (unit and wearable pendant) makes it easier to live independently in your own home and offers peace of mind that help is on hand when needed.
The council has appointed Veritau to be its data protection officer. Their contact details are:
Information Governance Office
Veritau
West Offices
Station Rise
York
North Yorkshire
YO1 6GA
Email: infogov@northyorks.gov.uk
Tel: 01904 552848
In order to provide the lifeline service we collect the following categories of personal data:
We may also collect the following categories of special category information:
We will use your personal data in order to ensure the effective delivery of the Lifeline Service. To enable the lifeline service to get the help needed for you in the event of an emergency situation when a call has been triggered through your lifeline unit.
We obtain your information from:
Having established your needs, the call centre will contact an appropriate contact to come to your assistance. This may include:
Data held |
Retention period |
---|---|
Individual support plans including contact information, support requirements, care assessment and financial information. |
Held for the life of the contract and then for 6 years upon termination of the contract. |
North Yorkshire Council relies on the following lawful basis to process your personal data:
When processing special category data, the council will rely on the following lawful basis:
UK GDPR Article 9 (2) (b) - processing is necessary for the purposes of the provision of health or social care with processing meeting schedule 1, part 1 of the data protection act 2018 as below:
For more information about how we use your data, including your privacy rights and the complaints process, please see our corporate privacy notice.