Website and telephone payments Sunday 19 May
Our website and telephone payment systems are unavailable between 9am and 2pm on Sunday 19 May. You will not be able to pay for any council services on our website or over the phone during this time.
This privacy notice is designed to help you understand how and why North Yorkshire Council processes your personal data. This notice should be read in conjunction with our corporate privacy notice.
North Yorkshire Council is a ‘data controller’ as defined by Article 4(7) of the UK General Data Protection Regulation (UK GDPR).
For the Breathing Spaces scheme, the council is working in conjunction with Wakefield council's breathing space service to help homeowners who are struggling with their mortgage repayments. Breathing space offers an interest-free secured loan that provides help to pay your mortgage. You will have to repay the loan at the end of three years.
The council has appointed Veritau to be its data protection officer. Their contact details are:
Information Governance Office
Veritau
West Offices
Station Rise
York
North Yorkshire
YO1 6GA
Email: infogov@northyorks.gov.uk
Tel: 01904 552848
What personal information do we collect?
In order to administer the scheme, we will need to collect and process certain categories of your personal data:
The council will also need to process data relating to your financial position:
We may also collect certain categories of special category information:
We are processing the above information in order to fully understand your financial problems and the extent of any debts. This allows the preparation of the household budget and identification of options across all debts to resolve your financial difficulties, improve finances and stabilise you household situation.
The council may receive information from Wakefield Council which is administering the scheme on our behalf.
Within the council, your information may be shared with other internal teams in order to cross-reference contact details and confirm identification.
The council will share your personal information with Wakefield Council which is administering the scheme on behalf of the council.
Your information will be retained for 12 years. This retention period starts 1 month after full loan repayment.
North Yorkshire Council relies on the following lawful basis to process your personal data:
When processing special category data, the council will rely on the following lawful basis:
The project has a direct responsibility to prevent homelessness in support of the homeless reduction in 2018 and also fulfilling the council’s duties under the localism act 2011 in relation to social protection.