Our online payment service is open 24 hours a day for you to make secure payments for any bills or notices you have received from us.
How to pay
There are several ways you can pay your rent.
By Direct Debit
If you have a bank account, you can pay your rent by monthly Direct Debit.
We'll work out how much rent you have to pay for the rest of the current financial year and divide it by the number of months left over which we're able to collect payments.
You have the option of paying on the first or fifteenth of each month. Your housing office can tell you how much your payments will be.
If your rent changes during the year because of housing benefit, we'll recalculate the figure for the remaining instalments and you'll be sent a letter telling you what the new monthly payment will be.
By telephone
Contact us. You can pay using a debit card but we don't accept credit cards for rent payments.
At the Post Office
You can pay your rent by cash or cheque at any post office in the district. You must pay by the end of Thursday for the payment to reach your rent account that week.
At any retailer showing the PayPoint logo
There are several shops, newsagents and garages in the district that have this service. Please pay by the end of Thursday to ensure you are not in arrears.
By bank standing order
If you have a current account, you can set up a standing order to pay your rent weekly or monthly. If your rent changes, you must contact the bank or building society and ask them to change the amount. There will be a time delay in the money being taken from your bank account and reaching your rent account if you use this method, so you may be asked to make extra payments in advance to ensure that your rent account doesn't fall into arrears while the standing order is being set up.
Set up a standing order online
Help with paying your rent
If you need help paying your rent, you may be entitled to Housing Benefit and Universal Credit. Your housing officer could offer you help and advice.
Rent arrears
If you're in arrears, we'll try to reach a realistic agreement for you to repay the amount due over a period of time. We follow a legal procedure. You can find out more on our rent arrears page.
View your rent account online
If you are a council tenant, you can view your rent statement, check your balance, pay your rent or contact us and tell us of a change online.
Your account details are held securely, so to access them you will need to register or sign in to your My Harrogate customer account. Once signed in, go to the my accounts tab to add access to your rent account. You will need your rent reference number which you will find on your rent statement.