Report damp and mould in your council house

Report damp or mould issues in your council house and find information and advice about dampness and mould.

If you notice any signs of damp or mould in your home you should complete this form.

How to fill out the form

Provide as much information as possible to help us identify the cause of the issue.

We will ask you:

  • which rooms in your home are affected
  • if anyone in your family has any relevant health issues we should be aware of

Please also send us photographs showing the size of the affected area, if possible. This can help us identify the type of damp or mould in your home.

Complete the damp and mould form

When you report a damp or mould issue to us, we may:

  • schedule an appointment to inspect the problem
  • visit your home to identify the cause
  • discuss the necessary steps to resolve the issue
  • arrange any required repairs
  • carry out improvements, such as installing an extractor fan
  • clean the affected areas
  • provide advice on preventing condensation
  • schedule a follow-up visit to inspect your home after the work is completed
  • possibly install equipment to monitor the problem

Why it is important to prevent condensation, damp and mould

Moisture is always present in the air, even if it is not visible. You might notice it when a mirror fogs up after a bath or shower, or when you see your breath on a chilly day.

Warm air can hold more moisture than cold air. But when warm air encounters a cold surface, like a wall or window, it cannot retain all the moisture, leading to the formation of tiny water droplets. This is condensation.

Condensation occurs when the air in your home becomes too cold or when you generate excess moisture through activities like cooking, showering or doing laundry.

Condensation is the primary cause of dampness and mould in homes. It typically forms on cold surfaces or in areas with limited air circulation, such as windows, room corners, and small spaces behind furniture.

To prevent mould, it is important to wipe dry any condensation that appears on windows or doors.

Condensation can cause significant damage to surfaces and window frames, and it often leads to the growth of mould. Mould is not only visually unpleasant but also poses health risks. Mould can trigger allergic reactions and worsen asthma symptoms. Also, humid conditions create an environment that can help bacteria and viruses to spread and can encourage the presence of house dust mites.

How you can prevent condensation

Dry clothes outside

Whenever possible, dry your clothes outside. In colder or wetter weather, avoid drying clothes directly on radiators as this can create excess moisture. Instead, use a standing airer in a damp-free room and open a window, if safe to do so, to reduce moisture in your home.
 

Close doors and use ventilation

Keep kitchen and bathroom doors shut when cooking or bathing. Use extractor fans or open windows to ventilate. After a bath or shower, wipe away excess moisture and dry the tiles to prevent water from dispersing into the air.
 

Utilise vents

If your windows have trickle vents, open them when you can. Ensure ventilation bricks or vents are not covered, as they are crucial for air circulation.
 

Maintain a warm home

Keeping your home slightly warmer can help reduce condensation and mould. In cold weather, if possible, keep the heating on low throughout the day, even when no one is home. We understand this might be challenging. Please contact us for support and advice.
 

Insulate your loft

Insulating your loft is an effective way to keep your home warmer and lower heating bills. During our stock condition survey visits, we will check your insulation and arrange to increase it if necessary.