Online and phone payments Thursday 24 April
Online and phone payments are unavailable between 9am and 5pm on Thursday 24 April. You can make a payment as normal outside of these times.
Tell us about food safety issues in your local area.
We only investigate food safety matters that we consider present a significant public health risk. Food service requests cover both premises and food safety.
Premises includes hygiene of both the premises and staff and pest infestation
Food safety includes food poisoning and foreign bodies in food
Before reporting a food safety problem you should discuss the problem with the shop or premises owner.
We won’t investigate a complaint where:
- there is no public health risk
- you have already asked the business to investigate a complaint about food that has something wrong with it
- you have already received a replacement, refund or compensation
- you no longer have the food item
- there is a long delay between you discovering the fault and telling us - deterioration of the food over time may make it impossible for us to investigate
- continuity of evidence is broken
- the complaint is anonymous
- you are not sure where you bought the product
Find out about this service in your area
We deliver this service differently depending on where it is. Use our online service so we can direct you to the right part of our website.