View trading standards advice and guidance leaflets on a range of popular topics.
Consumer advice
Consumer advice is available by calling 0808 223 1133. This includes making complaints about a trader, product, or to report a scam. This service is provided on our behalf by the Citizens Advice Service and they will pass details of enforcement issues to us. You can find out more on the Citizens Advice Service website.
Advice and guidance on consumer rights-related topics, including consumer contracts, description of goods, returns policies, sale and supply of goods, package holidays and more.
Advice and guidance on dispute-related topics, including gathering evidence, insolvency, misleading practices, writing an effective letter of complaint and more.
Advice and guidance on fair trading-related topics, including consumer contracts, internet auction sites, used cars, ticket sales, consumer credit and more.
Advice and guidance on miscellaneous topics, including age-restricted products, fireworks, cigarette lighter refills and solvents, tobacco, knives, sunbeds and more.
Advice and guidance on goods-related topics, including guarantees and warranties, your rights, pricing law, buying at home, on the internet or on premises and more.
Advice and guidance on service-related topics, including buying at home, over the internet or on premises, buying communications packages, guarantees and warranties and more.
Advice and guidance on weights and measures-related topics, including average quantities, delivery of oil and gas, sale of alcohol, weighing equipment and more.