Conditions of collection and disposal of chargeable controlled waste in Craven 2025-2026

General

1. These terms and conditions along with the confirmation of service letter, Waste Transfer Note and invoice form the contract between North Yorkshire Council and the customer, to the execution of any other terms that the customer seeks to impose or incorporate.
    
2. We (North Yorkshire Council) will provide a commercial waste collection service to you (the customer) in accordance with current legislation and these terms and conditions provided you have completed a Waste Transfer Note and made the appropriate payment as it becomes due in advance of the service unless paying by Direct Debit. Charges for the service will be calculated in line with the enclosed confirmation of service details and future invoices.
    
3. Late or non-payment may result in your service being suspended and your containers removed but you will remain liable for any charges that accrue over the suspension period. If late or non-payment results in the removal and return of bins you will be charged an additional fee.
    
4. Waste Transfer Notes are not valid where payment for a service period has not been made.
    
5. Where the required documentation or payments are not received, we reserve the right to administer an additional charge for late receipt (currently £25.00). Where documentation or payments are withheld, we may immediately terminate the service and remove any containers provided.
    
6. All commercial mixed municipal waste (200301) must be placed in the containers provided and set out in the agreed location for collection, on collection days only. Any container which is poorly presented or so heavy as to be difficult to manoeuvre or lift, or which contains prohibited materials will not be collected. The matter will be investigated by us, and you will be informed accordingly.
    
7. Containers that exceed the following weights may not be collected but will still be charged: 240 litre bins exceeding 75kg, 360 litre bins exceeding 100kg, 660 litre bins exceeding 150kg and 1,100 litre bins exceeding 250kg.
    
8. The containers provided for commercial waste shall only be collected/emptied by our operatives. Only the containers supplied by or purchased from North Yorkshire Council for your address location shall be used.
    
9. We will collect commercial waste in accordance with quantities and frequencies as set out in your confirmation of service documents. An additional charge will be levied for any change in either quantity or frequency (currently £25.00) plus the cost of collection and disposal. We reserve the right to vary the collection frequencies and containers where circumstances arise which are beyond our control.
    
10. No refund will be made where the volume or weight of waste collected is less than that set out in your annual confirmation of service documents.
     
11. You will be charged for any excess weight per visit that exceeds the weight allowance of that bin or the combined weight allowance of the total bins in one collection (general waste or recycling). Please refer to your Annual Confirmation of Service correspondence for the current excess weight charges.
     
12. To protect taxpayer funds, no refund will be made where the cost incurred in processing the refund outweighs the refund amount.
     
13. Containers must be available by 6am on the day of collection and should not be placed out for collection earlier than the evening before the collection day.
     
14. The frequency of collection may be changed by North Yorkshire Council to meet operational requirements including bad weather or in other circumstances which are outside the control of North Yorkshire Council. No refunds will be made for missed collections.
     
15. All queries regarding your contract (including change of service requests) should be logged via your online account unless otherwise stated. Telephone customer contact will remain an option for customers who require a reasonable adjustment to access our services, for example, due to a disability/health condition or lack of internet access via our Customer Contact Centre. Please have your contract number to hand.
     
16. Bank holiday collections are normally suspended and revised collection arrangements are put in place. Revised collection days will be shown on our website. No refunds will be made for any missed collections. A limited collection service will operate on bank holidays and customers specifically requesting a bank holiday collection will be levied an additional charge per collection of £25.00.
     
17. Vehicles may be fitted with CCTV cameras for the health and safety of employees and members of the public. These will be used when investigating any complaints or incidents relating to the collection service.
     
18. We reserve the right to increase our charges at any time to take account of any variation in our costs including, but not limited to, variations in wages, disposal costs, administration costs, cost of materials and equipment, fuel, taxes, duties and cost of compliance with all relevant legislation. We will endeavour to provide four weeks’ notice of any variation to our charge, but notwithstanding this, you will be liable to pay any increase from the date specified on the notice.
     
19. If any provision of this agreement is held invalid, illegal or unenforceable for any reason, such provision shall be severed and the remainder of the provisions of this agreement shall continue in full force and effect.
     
20. English law applies to the Order and the parties irrevocably submit to the exclusive jurisdiction of the Courts of England.
     
21. The Contracts (Rights of Third Parties) Act 1999 shall not apply to this agreement.

Duty of Care

22. The waste containers supplied as part of this agreement are not designed to be used for the manual or mechanical compaction of waste. The use of such equipment is therefore strictly prohibited. Use of such equipment places the safety of our employees at risk and will result in the suspension or termination of this agreement.
     
23. Any recycling containers supplied by us are strictly for the storage and collection of the recyclable items published on our website for your locality.
     
24. We will not empty recycling containers contaminated with other waste, but you will still be charged for the collection. If the container is found to be contaminated it is your responsibility to remove the contamination prior to your next collection. Should this result in an additional visit being made to your premises by the collection vehicle an additional collection charge will be added to your account. North Yorkshire Council reserves the right to collect contaminated recycling through the general waste collection and charge an additional cost. Should a recycling container be found to be frequently contaminated, North Yorkshire Council reserves the right to withdraw the recycling service.
     
25. Commercial waste must be stored securely at your premises and only in the containers provided. You are responsible for ensuring that no nuisance is caused to North Yorkshire Council or any third parties. Commercial waste bins should remain closed at all times. Unless otherwise agreed, no excess waste will be collected without an appropriate payment being made, unless the waste is contained in pre-paid North Yorkshire Council waste sacks.
     
26. Only non-hazardous wastes of the nature described within the confirmation of service documents shall be placed in the waste containers provided. No liquids (including waste oil), untreated meat or quantities of fish/shellfish, batteries, electrical items, waste deemed unacceptable (specifically rubble, plasterboard and other building materials), hazardous, explosive, corrosive or clinical wastes shall be placed in the containers. The burning of materials in any container is absolutely prohibited.
     
27. Where a container or containers are provided these should be maintained by you in the condition in which they were provided and not abused in any way. Any such containers remain our property. Your confirmation of service documents details the number and type of containers that you should have on site, and it is your responsibility to report any discrepancy to the council.
     
28. You will regularly clean and disinfect the interior/exterior of the bin as necessary or as we may require. Bins/Containers damaged through no fault of North Yorkshire Council will be replaced on payment of a charge by you based on the current market rate cost of a bin/container plus delivery.
     
29. The Customer will not, without North Yorkshire Council's written permission, place any name, sign, marking or advertisement on the container(s) and will not remove, cover, deface or conceal the name, sign, marking or advertising placed by North Yorkshire Council on the container(s).
     
30. We will be entitled to take samples of your waste at any time to ensure that your description of the waste is true, accurate and complete.
     
31. You agree that you have a duty of care under the Environmental Protection Act 1990 to take all reasonable steps to ensure waste is managed in an authorised manner and you will comply with all your legal obligations including those in respect of the Waste Transfer Note. You are legally required to keep each Waste Transfer Note for a minimum of two years after expiry. An authorised officer may demand to see any Waste Transfer Notes held by you and take copies thereof.

Duration/Variation

32. This agreement shall commence on the date stipulated on the confirmation of service documents and shall remain in operation until the contract is terminated in accordance with this agreement. We will serve at least four weeks prior notice to you of any proposed changes to these terms and conditions.
     
33. The billing period is 1 April to 31 March of the following year. If your agreement commences part way through the current billing year, your collection charges will be prorated until the end of the current period.
     
34. You will be issued revised confirmation of service documents in advance of each billing year, confirming the requested containers for the forthcoming billing year.
     
35. You must notify North Yorkshire Council in advance of the following changes:
    • new site address, contact, phone number and email address
    • registered office
    • merger, takeover or amalgamation change to your billing address/contact/email address/phone number
    • a new purchase order number
    • any other circumstances that may affect the liable party
     
36. Unless stated otherwise, during the period of this agreement, you shall not obtain services from a third party that are substantially similar to the service provided by us.
     
37. This agreement shall commence on the date stipulated on the confirmation of service documents and shall remain in operation for any initial period stipulated in our agreement (first year) and unless stated otherwise shall be renewed automatically thereafter for successive periods of one year unless terminated in accordance with this agreement. We will serve at least four weeks prior notice to you of any proposed changes to these terms and conditions.

Termination of contract

38. This agreement is a rolling contract until either party gives notice.
     
39. The period of notice for termination of the contract is no more than six months before the next billing period and no less than three months. Any termination only applies to the next billing period. Notice must be given via your online self-serve account to Commercial Waste or in writing sent by pre-paid registered first class post or other next working day delivery service or by hand delivery.
     
40. Notwithstanding this, we may immediately terminate the contract if any due payments or documentation are not received or if you commit a material breach of this agreement. We reserve the right to recover payment for any services provided up to and including the date of termination. Any termination of this agreement by us will not affect or prejudice any accrued rights or claims.
     
41. On termination of the contract containers must be returned to North Yorkshire Council in good and sound condition, fair wear and tear expected. Otherwise, you will be liable for the cost of the containers.
     
42. During the period of cancellation, you are unable to reduce the number, size or frequency of collections, in accordance with this agreement.

Safety and indemnity

43. You are wholly responsible for the safety of all persons, (including the employees and agents of North Yorkshire Council), entering your premises. You must ensure the existence of a safe working environment at your premises at all times.
     
44. Any act by you which puts the safety of any of our employees or agents at risk, may result in the suspension or termination of this agreement.
     
45. You shall bear all risks involved in connection with siting, loading or use of the containers provided. You shall ensure containers are placed on the premises in a position conveniently accessible for North Yorkshire Council’s collection vehicles, on a hard level surface, suitable for wheeled passage and free from steps and protrusions, and with access of sufficient width for the containers to conveniently pass through. This includes ensuring a hard, level surface is maintained between the storage area and the vehicle loading point.
     
46. You shall indemnify us against all claims arising through any neglect, act or breach by you. This includes, but is not restricted to any claims in relation to the waste containers, any misuse, access to and/or the location of any customers waste storage facility. You will be responsible for the cost of any replacement container damaged through negligence or misuse or vandalism or the use of mechanical/manual waste compaction equipment.
     
47. We shall not be liable to you or be deemed to be in breach of this agreement by reason or any delay in performing or failing to perform any of our obligations in relation to the service if the delay or failure was due to your acts or omissions or any cause beyond our reasonable control.
     
48. We reserve the right to immediately suspend collections where the health and safety of employees or agents or vehicles are considered at risk until such time as the arrangements are considered safe by us.
     
49. Neither party will be liable for breach of its obligations under this Agreement to the extent that any such breach is caused by Force Majeure, any act of God, natural flood, fire (save where such fire is due to the negligence or fault of the party in default), lightning strike, earthquake, pandemic outbreak of an infectious illness, war, military operations, act of terrorism or riot, but nonetheless each party will use all reasonable endeavours to perform its obligations under this Agreement.

Transfer sub contract and novation of contract

50. We may assign, novate, or otherwise transfer all of our obligations, benefits and burdens under this agreement to a third party of our choosing by serving four weeks written notice on you.
     
51. A registered carrier or broker of controlled waste registered with the Environment Agency will only be entitled to arrange this service on your behalf or transfer subcontract or assign this agreement on production to us of written copies of registration authorisation and all relevant paperwork.

Complaints procedure

52. Whilst endeavouring to ensure the highest standards of customer care we accept that, on occasion, things can go wrong. Should you have any cause for complaint you are asked to contact Commercial Waste via your online self-serve account in the first instance. If you remain dissatisfied, then the complaint can be escalated using the Corporate Complaints process.
     
53. Your statutory rights and any rights under North Yorkshire Council’s Corporate Complaints Procedure remain unchanged.

GDPR /Data Protection Act 2018

54. We will process your personal information in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. We may use your personal information in a number of ways, but only for the purposes for which it was given, for example, to provide you with the information or services requested or to administer and protect public funds. We may share your information with, and obtain information about you from, other departments of the Council or other organisations where it is lawful to do so, for example, to check the accuracy of information or to prevent or detect crime. For further information on how we collect, use, share, secure and retain your personal information, and your legal rights, please see our privacy notices. Our Data Protection Officer can be contacted at Data Protection Officer, Veritau Limited, Racecourse Lane, Northallerton, DL7 8AL,  01904 552848 or infogov@northyorks.gov.uk.