Yes, in line with the naming convention applied to all other Active North Yorkshire sites across the county, Richmond Swimming Pool and Liberty Health Club will be managed as one single venue and be known as Richmond Leisure and Wellbeing Hub.
Frequently asked questions about the change from Richmondshire Leisure Trust to Active North Yorkshire
From Saturday 1 March 2025, the management of leisure and wellbeing services currently run by Richmondshire Leisure Trust will transfer to our new sport and active wellbeing service, Active North Yorkshire.
This will affect the following sites:
- Richmond Swimming Pool
- Liberty Health Club
As a customer of these sites, there are a few things you will need to know before the changeover. We have created a set of frequently asked questions to answer your queries and highlight how you may be affected.
We will keep these frequently asked questions updated as we move forward throughout the changeover. However, if you have any further queries, please do not hesitate to speak to a member of our team who will do their best to help you.
The Richmondshire Leisure Trust team are doing their best to ensure this transition is as smooth as possible. We thank you for your patience and for treating them with the kindness they deserve during this time.
General information
Will the name of the centres change?
Will I be able to visit the centre as normal from 1 March?
Yes, following the transition, all sites will continue to operate under the existing opening hours.
Will there be any disruption to service?
As with any major change, a certain level of disruption can be expected. We are working tirelessly behind the scenes to ensure any disruption is kept to an absolute minimum. We will keep customers updated frequently on any anticipated disruption.
Will the website be changing?
Yes. The existing websites for Richmond Swimming Pool, Liberty Health Club and Richmondshire Leisure Trust will continue to operate as normal until 28 February. From Saturday 1 March, all Richmond Swimming Pool and Liberty Health Club customers will need to visit our Active North Yorkshire website for information, membership, swim timetables and classes.
Can I still book classes and swim sessions?
Yes, you can continue to book your classes in the same way as you do now.
Will the sites’ opening hours remain the same?
Yes. There are no plans to change the opening times.
Will I still be able to access my centre in the same way?
Yes, you will be able to access it in the normal way.
Will there be free wifi from 1 March?
Yes, from 1 March both buildings will have free customer wifi for you to enjoy. Look out for the North Yorkshire Council free network on your device.
Members of Liberty Health Club
Will there be any changes to my membership?
No, your membership will remain unchanged allowing you to enjoy all the same great benefits at Active North Yorkshire Richmond.
Will my direct debit change?
No, your direct debit will not change. Your payment date and amount will remain unchanged.
I am a member - will there be anything I need to do when the centre moves to Active North Yorkshire?
New website: There is a new Active North Yorkshire website which our venues will be added to. All centre information, including programmes, prices and timetables, can be accessed here from 1 March 2025.
Class booking: Continue to book classes in the normal way; two days in advance via Facebook messenger or by calling 01748 821000.
Sunbeds: Richmondshire Leisure Trust has suspended block bookings for sunbeds whilst we conduct a review. We aim to share further information on the outcome of this review ahead of 1 March 2025.
Non-members (casual users)
I am a non-member - what do I need to do?
New website: There is a new Active North Yorkshire website which our venues will be added to. All centre information, including programmes, prices and timetables, can be accessed here from 1 March 2025.
Class booking: Continue to book classes in the normal way; two days in advance via Facebook messenger or by calling 01748 821000.
Sunbeds: Richmondshire Leisure Trust has suspended block bookings for sunbeds whilst we conduct a review. We aim to share further information on the outcome of this review ahead of 1 March 2025.
Swimming lessons
Will my or my child’s swimming lessons change?
All swimming lessons will continue in the same way following the transition to Active North Yorkshire on 1 March.
Will the way I pay for swimming lessons change?
No, you will still be able to pay for swimming lessons in the same way following the transition to Active North Yorkshire on 1 March.
Will the price of swimming lessons be changing?
Prices will be held at the current rates until the annual review point in March 2025. Any changes to pricing will be communicated in advance of 1 April 2025.
Other information
I want to follow my centre on social media?
Customers can stay up to date on all Active North Yorkshire news on social media by following Richmond Swimming Pool and Liberty Health Club Facebook pages. Please see the links below:
The pages will be merged together after 1 March and will be known as Active North Yorkshire Richmond.
Will things like timetables, sessions, and products change?
The current timetable and service delivery will carry on as normal. Services will continue to be reviewed regularly in line with demand and customer feedback.
What will the council be doing to maintain best value for money during the transfer to Active North Yorkshire?
The transfer to Active North Yorkshire will be conducted in the most cost-effective way possible, ensuring all legal obligations are met and customer safety is prioritised.