Yes, all sites will operate under normal opening hours.

As with any major changes, a certain level of disruption can be expected. We are working tirelessly behind the scenes to ensure any disruption is kept to an absolute minimum. We will keep customers updated frequently on any anticipated disruption.

The transfer to Active North Yorkshire will be conducted in the most cost-effective way possible, ensuring all legal obligations are met and customer safety is prioritised.

Your current Brimhams Active app will be functional until 1 December. We have set up a new Active North Yorkshire app for customers which you can download and use now.

Yes, you can continue to book classes as normal. You will be able to login with the email address and password you currently use for the Brimhams Active site/app to view all existing bookings on the new app and website.

Yes. There are no plans to change the opening times.

Yes to bring consistency across the centres in the new service they will be known as the following:

No, all the same, familiar faces who have served you previously will be available at the sites. You may notice a change to staff uniforms in line with the move to Active North Yorkshire.

Yes, you will be able to access it in the normal way.

Yes, the connection will change, but you will still be able to enjoy free WiFi at all sites.

If you are a member or a customer of Brimhams Active, any of your personal data held by Brimhams Active will transfer to Active North Yorkshire on 1 December 2024. This includes any data held about your child if your child accesses services provided by Brimhams Active, for example swimming lessons, Little Explorers Nursery. As Active North Yorkshire is part of North Yorkshire Council, the council will become the new data controller of your data which means that they are responsible for complying with the UK GDPR in relation to your personal data. The council will ensure that the transfer of your data is handled safely and securely.

We will use your data to manage their relationship with you as a member or customer. We also need to have a lawful basis to process your data, along with ensuring that as a data subject, you are told of your rights in relation to your data. You can find more information about how and why the council uses your personal data and what your rights are by reading the council's privacy notice here.

The council will ensure that when your data is transferred it is done safely and securely. Once your data is transferred the council need to ensure they put measures in place to protect the personal data that they hold safe from loss, corruption or theft. There are several ways they do this, including:

• training for all staff and elected councillors on how to handle personal data;
• policies and procedures detailing what council officers can and can not do with personal data
• IT security safeguards such as firewalls, encryption, and anti-virus software
• on-site security safeguards to protect physical files and electronic equipment

As a member/customer to continue to access our services then we will need to transfer your data to Active North Yorkshire. If you want to find out more about your personal data rights then you can read the council’s privacy notice here.

If you have further questions about how your data is transferred or used then you can contact us.

If you have any further concerns about your personal data use then you can also contact our Data Protection Officer at:

Data Protection Officer
Veritau Ltd
County Hall
Racecourse Lane
Northallerton
DL7 8AL

Email: infogov@northyorks.gov.uk

Telephone: 01904 552848

No, your membership will remain unchanged allowing you to enjoy all the same great benefits.

Your direct debit will automatically be transferred from Brimhams Active to North Yorkshire Council. You do not need to take any action. Please do not cancel your direct debit. The date your direct debit will be collected and the amount charged will not change. However, you will notice the name that appears on your statement will change from ‘BRIMHAMS ACTIVE LT’ to ‘N Yorks Council 44’ for collections after 30 November 2024.

We will be contacting customers who pay via direct debit by email in November with further information.

App: Your current Brimhams Active app will be functional until 1 December. North Yorkshire Council has set up a new Active North Yorkshire app for customers. This is available to download now in preparation for launch, but please be aware it will not be functional for current Brimhams Active sites until 1 December.

Website: There is a new Active North Yorkshire website which our venues will be added to.

Class bookings: Despite changes to the website and app, you will be able to book your classes as you normally would. When you log into your account on the new website and app, all of your bookings that take place from 1 December will automatically have been transferred.

Cards and bands: Your current card and band will work in the normal way. There will be an option on the app to check in when it is launched on 1 December.

App: Your current Brimhams Active app will be functional until 1 December. North Yorkshire Council has set up a new Active North Yorkshire app for customers. This is available to download now in preparation for launch, but please be aware it will not be functional for current Brimhams Active sites until 1 December.

Website: There is a new Active North Yorkshire website which our venues will be added to.

Class booking: Despite changes to the website and app, you will be able to book your classes as you normally would. When you log into your account on the new website and app, all of your bookings that take place from 1 December will automatically have been transferred.

Cards and bands: Your current card and band will work in the normal way. There will be an option on the app to check in when it is launched on 1 December.

Please call the centre directly and they will help you through the new process.

No, there are no changes planned for swimming lessons. These will be delivered at the current stage, day and time you or your child is in.

Your direct debit will automatically be transferred from Brimhams Active to North Yorkshire Council. You do not need to take any action. Please do not cancel your direct debit. The date your direct debit will be collected and the amount charged will not change. However, you will notice the name that appears on your statement will change from ‘BRIMHAMS ACTIVE LT’ to ‘N Yorks Council 44’ for collections after 30 November 2024.

We will be contacting customers who pay via direct debit by email in November with further information.

Prices will be held at the current rates until the annual review point in March 2025. Any changes to pricing will be communicated in advance of 1 April 2025.

We are working on this at the moment, and we will update you before 1 December.

We are creating a new swimming lesson card which you will need to collect from reception after 1 December.

The following Brimhams Active Facebook page and LinkedIn page will close on Sunday 1 December. However, customers can stay up to date on all Active North Yorkshire news on social media by following your local centres and/or hubs. Please see links below:

• Harrogate Leisure and Wellness Centre Facebook
• Jack Laugher Leisure and Wellness Centre Facebook
• Knaresborough Leisure and Wellness Centre Facebook
• Nidderdale Leisure and Wellness Centre Facebook
• Starbeck Baths Facebook
• Stockwell Wellbeing Hub Facebook
• Fairfax Wellbeing Hub Facebook
• Jennyfield Wellbeing Hub Facebook
• Brimhams Active Group Exercise Facebook

The current timetable and service delivery will carry on as normal. Services will continue to be reviewed regularly in line with demand and customer feedback.

No, there are no planned changes at the Turkish Baths. Customers can expect to receive the same fantastic service.

No, there are no planned changes at the Little Explorers Day Nursery. It will operate as normal after 1 December 2024. If you have any queries, please contact the nursery directly on 01423 556764.