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Trading standards advice and guidance

Advice and guidance on trading standards-related topics for both businesses and consumers is available below.

Consumer advice is available by calling 03454 04 05 06.  

This includes making complaints about a trader, product, or to report a scam. This service is provided on our behalf by the Citizens Advice service and they will pass details of enforcement issues to us.

  • Animal health - advice and guidance

    Get trading standards advice and guidance on a wide range of animal health-related topics, including infections and diseases, animal movement , slaughter, feed hygiene, and more.

  • Consumer rights - advice and guidance

    Get trading standards advice and guidance on a wide range of consumer rights-related topics, including consumer contracts, description of goods, returns policies, sale and supply of goods, package holidays and more.

  • Disputes - advice and guidance

    Get trading standards advice and guidance on a wide range of dispute-related topics, including gathering evidence, insolvency, misleading practices, writing an effective letter of complaint and more.

  • Fair trading and pricing - advice and guidance

    Get trading standards advice and guidance on a wide range of fair trading-related topics, including consumer contracts, internet auction sites, used cars, ticket sales, consumer credit and more.

  • Food - advice and guidance

    Get trading standards advice and guidance on a wide range of food-related topics, including food labelling, weights and measures, food composition, disposal, colouring and more.

  • Problems with goods - advice and guidance

    Get trading standards advice and guidance on a wide range of problem goods-related topics, including guarantees and warranties, your rights, pricing law, buying at home, on the internet or on premises and more.

  • Problems with services - advice and guidance

    Get trading standards advice and guidance on a wide range of problem service-related topics, including buying at home, over the internet or on premises, buying communications packages, guarantees and warranties and more.

  • Safety - advice and guidance

    Get trading standards advice and guidance on a wide range of safety-related topics, including food, electrical, toy and cosmetics safety, second hand goods, unsafe goods and more.

  • Vehicles - advice and guidance

    Get trading standards advice and guidance on a wide range of vehicle-related topics, including buying used cars or motorcycles, vehicle repairs, quad bikes and off-road vehicles and more.

  • Weights and measures - advice and guidance

    Get trading standards advice and guidance on a wide range of weights and measures-related topics, including average quantities, delivery of oil and gas, sale of alcohol, weighing equipment and more.

  • Miscellaneous - advice and guidance

    Get trading standards advice and guidance on a wide range of miscellaneous topics, including age-restricted products, fireworks, cigarette lighter refills and solvents, tobacco, knives, sunbeds and more.

  • Other problems - advice and guidance

    Get trading standards advice and guidance on a wide range of miscellaneous problem topics, including cons, rail travel, responsible pet ownership, timeshares and holiday clubs and more.

This page was last updated on 21 September 2015